Eligibility Criteria:

• Minimum qualification: 10th Grade Passed ((B.Tech graduates, and Post Graduate freshers are excluded)
• Excellent written communication skills in English
• Basic computer proficiency (MS Office, Internet, Email)
• Ability to work in a fast-paced environment
• Prior experience in a non-voice process is preferred but not mandatory

Key Responsibilities:

• Handle customer inquiries and provide assistance via email or chat
• Process and update customer information accurately
• Ensure timely resolution of customer issues
• Maintain a high level of professionalism and customer service

Compensation & Benefits:

• Competitive salary with unlimited performance-based incentives
• One-way cab facility provided
• Comprehensive health insurance
• Paid time off and holiday benefits
• Opportunities for career growth and development
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• Interview Process:
• HR Round: Screening and discussion of job role and responsibilities.
• Assessment Test: Evaluation of skills related to customer support and technical troubleshooting.
• Operations Round: Final round to assess operational knowledge and practical skills.

About the company

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.