Key Responsibilities:

• Respond to customer inquiries via chat, email, or ticketing systems in a timely and professional manner
• Accurately input, update, and maintain data in company systems
• Handle customer issues efficiently and follow up to ensure resolution
• Coordinate with internal teams to resolve complex issues
• Maintain documentation of processes, feedback, and resolutions
• Meet daily, weekly, and monthly productivity targets
• Ensure high levels of accuracy and attention to detail in all tasks

Requirements:

• Education: Minimum High School Diploma; Bachelor’s degree preferred
• Experience: 0–2 years in a non-voice BPO or customer support role (Freshers may apply)
• Skills:
• Excellent written communication skills
• Strong typing skills with good speed and accuracy
• Proficiency in MS Office and basic computer applications
• Ability to multitask and prioritize workload
• Strong analytical and problem-solving skills

Preferred Qualifications:

• Experience using CRM systems or helpdesk software (e.g., Zendesk, Freshdesk)
• Familiarity with e-commerce or tech support processes

About company

Our business at AXA Business Services is to manage a diverse range of operations for our partners in the AXA Group, and our aim is to create additional value through innovation and a focus on delivery to the highest standards.

Our Operations teams specialise in Property & Casualty, Life and Savings and Healthcare servicing and have an unrivalled sphere of knowledge and experience.

Our Finance and Accounting function supports the making of key decisions based on financial results and also manages a wide range of accounting processes. Our Asset Management teams provide a comprehensive range of services spanning all asset classes.

The services provided by our Actuarial, Business Intelligence and Analytics teams provide the ability to gain insights from data – a critical part of business today. This enables faster and smarter decision making to tackle the most complex business issues.