Job Description

Non Voice process
Selection Process - HR / SVAR / LIVE CHAT round followed by ops interviews.

Shift Timing – 2:30 AM – 1:30 PM (Australian Shift), would advise to communicate 24/7 shifts timing to the candidates, 2 split WOs – NO INCENTIVES
Candidate required from telecom and collection background.

Role Description: A CSA in this role responds to customer queries and provide
resolution, support and assistance to the customers who send e-mails/Chats
pertaining to existing/new queries on services provided by the client. The Agent will
play an integral role in improving the customer experience by providing fast, friendly
and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities
* Revert on emails or chats written by the customer on a variety of issues
* Update and process information accurately into the system(s)
* Resolve customer problems in a timely manner
* Take ownership & deliver on customer commitments
* Liaise with others within the process in the event where a customer query
cannot be resolved at first point of contact
* Clear Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
* Professional Focus - demonstrates a high level of personal and professional
integrity when dealing with customers as well as treats all customers with
empathy, respect and consideration.
* Ability to solve problems – look for solutions aligned to customer’s perspective
and deliver on all commitments
* Teamwork – consistently work together, trust each other and engage in
constructive conversations for the good of the team

ROLE HOLDER PROFILE
A. Preferred educational qualifications: Minimum SSC (10th) passed.
B. Preferred work experience: Fresher/Experienced with minimum 1 year of
experience in a BPO/related industry