Responsibilities:

• Build an able team who cater to the IT ops requirements across locations
• Lead the IT team and resolve challenges which the team faces. Come up with processes wherever needed to help run IT management smoothly.
• Plan, design and document various systems including Desktops PCs, Laptops, Tablets and Software applications.
• Ensure appropriate safety and security is implemented using firewalls and anti-viruses.
• Set up centralized monitoring for Store systems and other IT assets.
• Manage and improve service desk process for IT requests.
• Make recommendations for new equipment and services to purchase.
• Work with various vendors for procurement of IT assets and software licenses. Ensure procurement is tracked and assets are purchased / leased at best market prices. Work with Finance team to get the payments done.
• Provide technical support to business users.
• Maintain good communication with management on issues, tasks and projects.
• Align team to provide rotating on call support during holidays.
• Work with external service providers in case an external system fails. Follow up and get the issue fixed from the service provider.
• Ensure head office and Stores run smoothly without any IT system failures.
• Manage the Biometric & hardware Maintenance across all locations

Requirements:

• Retail experience is mandatory At least 3 years
• Total experience 5-6 years
• Experience in working with ticketing tools such Jira Service Desk or ServiceNow or similar tools
• Experience in leading a team of IT support engineers
• Proven experience in showcasing continuous improvements
• Knowledge of ITIL processes will be of added advantage
• Stakeholder management with Operations
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Any Graduate – BCA / B.Sc Computers / B.E/ MCA

Perks and Benefits

• CTC + Mobile Reimbursement + Medical
• Flexible benefit plan for tax saving
• Progressive Leave policy, sabbatical, paternity leave, bereavement leave
• Travel/mobile allowance (if applicable)

Role: Technical Operations (Tech Ops)

Industry Type: Food Processing

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: BCA in Any Specialization, B.Tech/B.E. in Any Specialization, B.Ed in Any Specialization

About the company

The world’s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes).

myChai™ brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 120 stores across 9 major cities and in over 4900+ workplace community hubs across 21 cities through its specialized brewing systems.

With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

As the brand continues to expand across formats with myChai™, the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai™ brewing systems across India in the next 3 – 5 years giving it the largest footprint in the retail channel in India.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG and Paragon Partners. The Company has raised over $50 million in funds till date.