• Lead, motivate and develop a high-performing team of Digital Customer Success Managers of a team of up to 8 individuals.
• Self-starter who can be proactive and dynamically adapt to ongoing fast paced change.
• Manage workload distribution and ensure team efficiency.
• Be a player-manager, as well as managing the team get involved with a smaller number of customer engagements.
• Identify and implement operational efficiencies for the team.
• Track and report performance and KPI metrics for reporting.
• Provide cross-functional interlock with other areas of the business.
• Execute the Digital engagement strategy to support a large customer base efficiently.
• Utilise automated manual onboarding activities, campaigns and self-service resources to drive product adoption.
• Leverage customer telemetry, health scores and product usage data to help drive proactive outreach and interventions where required.
• Work with many teams beyond your direct organisation to ensure successful completion and transition of projects into business as usual.
• Be an evangelist who will use data and customer successes to drive internal commitment and business transformation.
• Establishing KPI reporting on the Flexera community and reporting out to the wider business to showcase adoption and impact. Potential to extend to other aspects of the customer journey.

Role: Customer Success Manager

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.