• Retrieve Medical Records, remotely, from healthcare providers and facilities ensuring all records are obtained in a timely and accurate manner
• Ensure compliance with all US federal and state regulations related to medical record retrieval
• Review medical records to ensure completeness and accuracy
• Utilize electronic health record systems to retrieve and store medical records
• Assists in team building and ensuring teamwork
• Maintain a detailed and accurate tracking system to monitor the progress of medical record retrieval requests
• Communicate with internal teams regarding the status of medical record retrieval requests
• Participate in the development and implementation of process improvements including software/hardware functionality, testing, and implementation to increase efficiency and accuracy
• Requires an individual to maintain the ability to work in an environment with PHI / PII data
• Performs Quality Assurance and Quality Control assessments on request
• Identifies areas of potential growth opportunity for the company and any process improvements to reduce issues
• May be assigned other duties, including supporting other departments
• Must maintain compliance with all company policies and procedures

Role: Technical Support - Non Voice

Industry Type: Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

India is home to the largest technology team for Optum outside of the US. We pursue technology as a unifying force, bringing together deep industry expertise with big data, advanced analytics, reengineering and automation, and emerging technology. By adopting technologies such as artificial intelligence, deep learning and natural language processing, we deliver quality, innovation, speed and scale through our comprehensive IT delivery, product and data engineering, and advanced research and predictive analytics capabilities.

The operations teams in India work on transformative solutions across product/benefit configuration, network management, end-to-end claims processing — including appeals and grievances, billing & enrollment, medical coding, revenue cycle management, and provider data operations. Our teams are enabled by transformational capabilities in business excellence, operational excellence, learning and development, transitions, business quality and workforce management functions.