- Sagility – International Contact center (US Healthcare)

📍 Location: Bangalore (Immediate Requirement)

💼 Job Type: Full-time

🎯 Role: Customer Service – International Voice Process/ Member Contact center

⏰ Shift: Night Shift (US Time Zones)

💰 Compensation : Fresher - 21k TH , Exp - 32k TH

🚖 Transport Facility: 2-Way Cab Provided

📅 Joining: Immediate Joiners Preferred

Eligibility Criteria ✅

10+2/ Graduates from any discipline (Recent pass-outs preferred)

Minimum 6 months experience in International Contact Center (Excellent Communication skills )

Excellent English communication skills 

Willingness to work in Night Shifts (US time zones)

Candidates must be from Bangalore or ready to relocate.

Key Responsibilities 📌

Handle inbound calls from US Member Contact Center.

Resolve customer queries with empathy, accuracy, and High professionalism.

Adhere to process compliance, quality, and performance metrics.

Maintain confidentiality of sensitive customer information.

Deliver high levels of customer satisfaction by ensuring first-call resolution.

Interview Process 🧭 

HR Screening

Harver Assessment (Online)

Voice & Accent (V&A) Round

Final Interview with Operations Team

About Company

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Interested can Drop your CV to HR Priya [email protected]