• Keep all candidates updated about the latest immersions via phone, email, chats
• Maintain a database of the entire history of previous immersion programs
• Act as the eyes and ear for the immersion team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the immersion program
• Manage the preparation of candidates for immersion programs to ensure maximum learner count for immersion intake.

Job Roles-

-Excellent written and spoken communication skills

-Data management

-High customer-centricity, to understand student expectations and resolve their queries, also the ability to approach any situation with patience and empathy

-Good problem-solving and follow-up skills

Ability to manage clear internal communication.

Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory

Duration : 6 months

Paid Internship

Department - Immersion (University Partnership)

Location : Bangalore

Role: Customer Success - Other

Industry Type: Education / Training

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

About the company

Started in 2015, upGrad is one of Asia’s largest integrated Learning, Skilling, and Workforce Development Majors. It offers a range of online & hybrid skilling, pathway and study abroad courses, Certifications, and Bootcamps under its B2C portfolio. It also facilitates top Indian and global universities to offer their Diploma, Master’s and Executive Doctorates. Additionally, select programs are tailored for Enterprise clients under the corporate skilling division, along with other recruitment and staffing services. 

Origin: Co-founded by Ronnie Screwvala, Mayank Kumar, and Phalgun Kompall, upGrad was born to bridge the gap between imparting skills and employability, and is committed to providing affordable, accessible and high-quality lifelong learning at scale to millions worldwide. It caters to the end-to-end learning requirements of freshers to seasoned professionals in the age group of 18-60+ years who would use constant learning to enhance their skill sets while also receiving career acceleration.