JOB DESCRIPTION :
Role : Destination Expert (DE)
About Us:
Trip Factory (named as Nexus DMC Pvt Ltd) (https://www.tripfactory.com) is a Travel &
Vacations company promoted by Travel Industry veterans, who had created one of the largest
Travel companies i.e. Via Travels. Set up in 2013, today we are operating in most of the major
States in India & in 9 countries and planning to expand fast.
Trip Factory differentiates itself with its inhouse platform (Nexus), which contains knowledge &
input about all possible major travel destinations across the world which can be relevant or of
interest to a traveler / Tourist / Vacationer. This Platform (Nexus) enables the intermediaries as
well as customers to effortlessly plan Vacations instantaneously, which otherwise would require
between 48-72 hours for a traditional Travel company to plan.
Job Responsibilities:
Looking for people who have demonstrated good skills in sales and customer relationship
management.
Travel Consultant Responsibilities:
-Responding to inquiries about our company's services and offerings.
-Determining each client's requirements, including destinations, length of stay, and transit time.
-Ensuring that clients pay the deposit before you commence with bookings.
-Informing clients about the cancellation policy, including salient dates and all penalties.
-Ascertaining and adhering to the available budget.
-Selecting the most appropriate transport based on the available finances, requisite departure
and arrival times, and preferred duration of transit.
-Securing accommodation that is best suited to the budget and location of choice.
-Planning excursions based on each client's needs and interests.
-Accounting for mobility and medical needs during each phase of the trip planning process.
Travel Consultant Requirements:
-High school diploma or equivalent.
-Qualification in tourism or similar is preferred.
-Demonstrable experience as a travel consultant, with expertise in local and international travel
arrangements.
-Computer literate, with exceptional desktop research and professional writing skills.
-Top-notch interpersonal skills, including communication, respect, and empathy.
-Ability to source the best quotes.
-A knack for delivering multiple outputs within tight turnaround times, as needed.
-Capacity to deliver commendable services that surpass clients' expectations.