Role & responsibilities:-

• Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills.
• Preparation of training calendar for all the allocated stores.
• Conducting the following Trainings for all store employees:
• Product Training
• Process Training
• Systems training
• Behavioural training.
• Coordinating with Apple brand to conduct training at stores.
• On floor evaluation and feedback about training effectiveness
• Preparing MIS for all the trainings conducted including Apple and other external trainings.
• Designing the training activities as required (content creation, mode of delivery etc.)
• Drive organizational level training initiatives like LMS (Croma + Apple) etc.
• Monitor the training being conducted internally and externally, plan and take corrective actions wherever required.
• Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees.
• Evaluating effectiveness using various data inputs and developing dashboards to share with relevant stakeholders

Role: Product / Service Trainer

Industry Type: Retail

Department: Teaching & Training

Employment Type: Full Time, Permanent

Role Category: Corporate Training

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is one of the first organized consumer durables and electronics retailers in India.

With over 540 stores across 200-plus cities, the company continues to aggressively open new stores to expand its presence especially in suburban regions of metro cities along with tier-2 and tier-3 cities. Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and allows for a seamless omni-channel shopping experience that lets a customer enjoy the best of both worlds. Through its deep integration with the Tata Neu ecosystem, the products from Croma are also available on the Tata Neu app.

Croma has been featured among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.