This position is a key role within the HR Services team, reporting to the Regional Product Owner in the Time Management space for the EAP region. As our UKG Support Analyst, you will work closely with country HR Services teams, business units, cross-functional teams, and HR/Payroll Integrations to support our product and feature requirements.
Primary responsibilities include:
1. Providing support to end users (employees, HRBPs, Managers).
2. Acting as level 2 support for system-related queries according to the ASAE model.
3. Managing changes in relevant systems.
4. Providing guidelines and communicating system changes to HR users.
5. Offering technical support and solutions to escalated issues.
The candidate must have 2+ years of experience with Kronos/UKG Applications, with hands-on experience in all aspects of the Kronos/UKG Application Suite, including Timekeeping, Accruals, Attendance, Activities, Scheduling, and functional knowledge of Boomi Integrations and Cross Reference Tables.
This role will also be part of the Project team and is expected to own and lead assigned tasks, escalating timely for assistance when required. The role involves supporting future solutions, implementations, acquisitions, and process improvement initiatives, delivering high-quality, efficient solutions adhering to the HR Services Operational Model. Your job will involve the continuous delivery of UKG Product solutions, mainly via tickets, and you are also expected to deliver operational and project work across various modules of UKG that delight our internal customers and improve efficiency in daily operations. The candidate should be self-driven and always looking for ways to improve the product to make it better, faster, and more user-friendly.
Key Responsibilities
2+ years of relevant HR Functional experience for IT transformation projects in global large-scale organizations.
Experience in solving co
Role: Associate / Consultant
Industry Type: Industrial Equipment / Machinery
Department: Consulting
Employment Type: Full Time, Permanent
Role Category: Management Consulting
Education
UG: Any Graduate
PG: Any Postgraduate