Role & responsibilities :
1. Answering Customer Enquiries: Youll address customer queries and provide information about products or services.
2. Handling Complaints: Resolving customer issues and conflicts promptly.
3. Customer Support: Offering guidance and support to enhance customer satisfaction.
4. Promoting Products: Engaging in positive conversations and upselling company products



Preferred candidate profile
• Effective Communication: Strong verbal and written communication skills are essential for handling customer interactions over the phone1.
• Adaptability: Voice process roles often involve dealing with diverse customer inquiries, so being adaptable is crucial.
• Customer Service Experience: Highlight any previous experience in customer support or call centers.
• Computer Literacy: Familiarity with relevant software and tools used in voice processes.
• Language Proficiency: Fluency in the required languages for customer interactions.
• Problem-Solving Abilities: Demonstrating how youve handled challenging situations in previous roles.
• Team Player: Emphasize your ability to contribute positively to a team atmosphere2.



Perks and benefits

CTC 5 LPA to up to 8LPA
EMAIL cv :[email protected]

Role: Customer Onboarding - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate

Key Skills
BPO International