The role focuses on end-to-end revenue management, including timely and accurate invoicing, contract compliance, and revenue reconciliation. It involves tracking SLA adherence, service credits, and revenue losses, while also managing accounts receivables and supporting audits by maintaining detailed invoicing records and follow-ups on collections.

Key Roles and Responsibilities:

1. Revenue Management (Accounts Receivables)

• Revenue management for the business prepare invoices, close revenues, validate billing information monthly
• Good understanding of the contracts related to the business
• Ensure timely billing with accuracy, in line with contracts
• Analyse data received from input sources and to check on compliance to contract and billing
• requirement
• Conduct Audit on invoicing to see overall compliance against contractual agreement and SLA parameters measured and factored during every invoicing cycle
• Reconciliation of revenues with accounting

2. SLA Compliance

• Tracking SLA compliance and impact of non-compliance
• Tracking Service credits and its impact on business
• Keeping Track of Revenue Loss

3. Receivables & Debtors Confirmation

• Maintaining a database of all inputs used in invoicing and being the SPOC for providing input for all
• statutory and internal audit requirements
• Track Receivables and unbilled revenue
• Follow up with CRMs for Collections

Required Skills and Qualifications:

• Excellent written & verbal communication and articulation skills
• Good analytical skills
• Excel and PowerPoint proficiency
• Basic understanding of business, levers and metrics would be an advantage

About the company

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.