Job description
Hiring for premium voice process (Banking Domain)


Designation- Customer Support Associate


Key Skills Required-



• Must be fluent in English, Hindi or any other regional language.
• Answer email & calls professionally to provide information about products and services, obtain details of complaints.
• Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Undergraduate and Graduate Freshers can apply
• Both Freshers and experience can apply
• Marathi /Konkani/Gujarati language will be value add


Shifts Timings-


Male- 24x7 (Any 9 hours Rotational) Cab Facility available in odd hours
Female- 8 am to 9 pm (Any 9 hours Rotational)
6 Days working, 1 rotational off



Location: Tech Mahindra BPS, Oberoi Garden Estate, Off. Saki Vihar Road, Chandivali, Andheri (East), Mumbai 400072


Drop resume on
Email: [email protected]
Whatsapp: 7057934801

Role: Customer Success Associate
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
BPO Customer Service,
Inbound Process, Inbound Voice Process, Inbound Customer Service, Customer Relationship, Customer Support, Solving Queries, Inbound Calls, Customer Care, Customer Handling.