Job description
Responsibilities include, but are not limited to:
Serving as the primary point of contact for any GSM Service needs
Management of communication received from customers and third-party vendors via Salesforce CRM
Timely review, response, and initiation of all client requests
Research and evaluation of jurisdictional requirements necessary for corporate filings
Liaise between the customer and third-party vendor to process any annual compliance and transactional filings
Ability to communicate and collect requirements necessary for KYC Due Diligence
Assisting with customer questions and providing on-the-spot status updates
Facilitating client and/or vendor calls to provide updates on the status of open projects
Managing the accuracy of all client information in our Company Records and Entity Management applications
What technical skills, experience and qualifications do you need
Qualified Company Secretary and/or law graduate with 5+ years of experience
Focus on delivering high customer service standards
Excellent verbal and written communication skills
Strong organizational skills with the ability to prioritize and manage time effectively
Ability to manage a high-volume of work while adhering to quality performance standards
Ambition to welcome challenges and strive to out-perform set goals and expectations
Agility to work independently or in a team setting, often with minimal direction
Problem-solving skills, including research and analytical skills
Ability to learn quickly and embrace new systems, technology, and processes Strong computer skills and proficiency in MS Excel and Office
A high level of comfort preparing spreadsheets and other reporting for internal and external use
Model CSC values of service, teamwork, tenacity, agility, and being genuine
Role: Operations - Other
Industry Type: Financial Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
GSM Analytical skills Due diligenceCompany SecretaryExcelAgileManager TechnologyCustomer serviceResearchSalesforce CRM