1. Customer Interaction:

• Greet and assist clients, visitors, and customers with a friendly and professional demeanor.
• Answer and direct phone calls to appropriate departments or personnel.
• Respond to customer inquiries, either in person, by phone, or email, and provide information or resolve issues.
• Handle customer complaints or issues and escalate them to relevant departments if necessary.

1. Administrative Tasks:

• Manage appointment scheduling, ensuring that the calendars of executives or departments are organized.
• Prepare and process documents, memos, reports, and correspondences as needed.
• Keep accurate records of visitors, client communications, and office activities.
• Maintain office supplies and inventory, ordering as necessary.

1. Office Management:

• Ensure the front office area is clean, organized, and welcoming at all times.
• Manage and maintain office equipment, such as computers, printers, and telephones.
• Support other departments in coordination tasks, meetings, and events.

1. Handling Payments or Transactions (in some industries):

• Process payments, invoices, or receipts if the business is in a transactional industry (e.g., hotels, finance).
• Assist with billing or accounting inquiries, or refer customers to appropriate personnel.

1. Multitasking:

• Juggle multiple responsibilities simultaneously, including managing calls, assisting customers, and handling administrative duties.
• Stay organized and prioritize tasks efficiently to meet the demands of a fast-paced environment.

1. Communication and Coordination:

• Act as the liaison between different departments, clients, and visitors.
• Relay important messages to staff and ensure smooth communication throughout the office.

About company

Radisson Hotel Group is an international hospitality company that has its headquarters in Brussels, Belgium. It originated as a division of Carlson Companies, which owned Radisson Hotels, Country Inns Suites and other brands. In 1994, Carlson signed a franchise agreement