Job description
Always be great friends with our guests.
Be really really organised.
Keep cool when the pressure hits.
Enjoy a super-fast pace.
Understand this is a business, be passionate about maximising revenue.
Be creative, innovative and digitally smart.
Be yourself.
YOU WILL:
Report to the Property Manager
Be part of a great team within your department that get Zostel and want to be themselves.
Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Zostel experience.
Know your guests and have a passion for independent travel and the road less travelled.
Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Zostel brand and culture AT ALL TIMES.
Know your city, its caf s, bars and restaurants, its art, its music.
Demonstrate a passion for delivering outstanding customer service.
OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
Ensure you comply with all company policies you have been trained on, which include Fire Training and Health Safety and Food Hygiene
Be Responsible for all cash handling whilst you are on duty
Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.


As a Front Office Crew Member, you will ensure that the Front Office department is running smoothly and that we are wowing our customers at every opportunity. Experienced folks preferred.This job is directly with the Franchise. All hiring communication &a
Role: Front Office Manager
Industry Type: Travel & Tourism
Department: Food, Beverage & Hospitality
Employment Type: Full Time, Permanent
Role Category: Front Office & Guest Services

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Training Hospitality Front office Front desk Cash handling Customer service Property management Monitoring