Job Title: Non-Voice Process Back Office Associate

Job Summary: The Non-Voice Process Back Office Associate is responsible for performing administrative and support tasks that ensure the smooth functioning of the back-office operations of the company. This role involves handling data, processing transactions, maintaining records, and supporting teams across various departments. The work is performed behind the scenes and does not involve direct interaction with customers via phone.

Key Responsibilities:

• Data Entry: Accurately enter and update information in databases, spreadsheets, and other company systems.
• Document Management: Organize, file, and maintain physical or digital records, ensuring proper documentation for processes and transactions.
• Transaction Processing: Review, verify, and process transactions, including billing, payments, and other back-end operations.
• Report Generation: Prepare regular and ad-hoc reports, compile data, and present findings to management or other departments.
• Quality Checks: Ensure all data entries are accurate and free from errors, maintaining high standards of quality and efficiency.
• Database Management: Assist in managing and maintaining databases, ensuring data is up to date and well-organized.
• Support for Other Teams: Provide back-office support to customer service teams, HR, finance, or other departments as required.
• Problem Solving: Address any issues or discrepancies in processes, investigate and resolve problems with minimal supervision.
• Process Improvement: Identify areas for improvement in current processes and suggest solutions for increased efficiency and accuracy.

Skills and Qualifications:

• Educational Requirements: High school diploma or equivalent (Bachelor’s degree preferred in relevant fields such as Business Administration, Finance, etc.).
• Experience: Previous experience in back-office roles, data entry, or administrative support is an advantage.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint), with advanced knowledge of Excel for data management; familiarity with CRM and ERP software is a plus.
• Attention to Detail: Strong attention to detail with a high level of accuracy in work.
• Communication Skills: Good written communication skills for reporting and documenting processes (since theres no voice communication with customers).
• Time Management: Ability to handle multiple tasks and deadlines in a fast-paced environment.
• Problem-Solving Skills: Ability to identify issues and find solutions effectively and independently.
• Organizational Skills: Excellent organizational and record-keeping skills.

Work Environment:

• Shift Timings: This role may involve working in shifts, including night shifts depending on the company’s business hours and geographical location.
• Workplace: Typically office-based or remote depending on the organization’s structure.

Salary & Benefits:

• Salary depends on experience and company policy.
• Benefits may include health insurance, paid time off, and other company-specific perks.

About company

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