We are hiring enthusiastic and customer-focused individuals for the Semi Voice Process – Expedia. As a Customer Support Associate, you will be the first point of contact for Expedia customers worldwide, helping them with travel-related inquiries via calls and chats/emails. This is a blended process requiring both verbal and written communication skills.

Key Responsibilities:

• Handle incoming customer queries related to bookings, cancellations, refunds, flight/hotel issues, etc. via voice (inbound/outbound calls) and non-voice channels (chat/email).
• Deliver excellent customer service and resolve issues efficiently.
• Update customer records accurately in internal systems.
• Work collaboratively with other departments to ensure timely resolution of customer concerns.
• Adhere to company policies, standard operating procedures (SOPs), and quality standards.
• Meet performance metrics like AHT, CSAT, FCR, etc.

Skills & Qualifications:

• Education: Minimum 12th pass or Graduate in any discipline.
• Experience: candidates with 6 months–3 years in BPO/KPO are welcome.
• Excellent communication skills in English – both spoken and written.
• Good problem-solving and analytical abilities.
• Basic computer skills; ability to work with CRM tools and MS Office.
• Ability to work under pressure and handle irate customers professionally.
• Willingness to work in rotational shifts (24/7 environment).

Process Name : Expedia (Semi Voice)

Designation : Customer Support Executive 

Qualification : Grad or UG with Min 6 Months of Exp Mandatory

Note : No Freshers

Shifts : Rotational Shifts 

Quality - 4 { No MTI }

DOW : 5 days Working 2days off 

Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Transport : 2 ways Transport { radius of 20 km } or 2k Travel Allowance 

Salary : 25,944 TH 30k CTC + Incentive

Rounds of Interview :

HR

Voice Versant { 60 }

Non Voice Versant { 60 }

Ops 

Age - Max 35

About Company

IGT Solutions is a global customer experience (CX) company established in 1998, specializing in digital and business process services for the travel, transportation, hospitality, retail, gaming, and fintech sectors. Headquartered in India with a global presence across 31 delivery centers, the company offers AI-led solutions, including contact center management, digital engineering, and intelligent automation, to enhance customer journeys for major global brands.