Startek

Executive - Operations

Startek
Bhopal
Not disclosed
0 - 6 Years
Posted:
30+ days ago
Full time
Applicants:
3
Job Description

1. Process Optimization & Efficiency

  • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Analyze existing processes and workflows, identifying opportunities for streamlining and efficiency improvements.
  • Implement and manage changes to enhance overall operational performance.
  • Monitor and measure the effectiveness of existing processes and systems and make necessary changes.

2. Resource & Budget Management

  • Coordinate and allocate resources efficiently to meet operational requirements.
  • Manage budgets and resources to meet financial goals.
  • Create and manage budgets, and ensure that operations are within budget constraints.
  • Ensure proper utilization of manpower, equipment, and materials.

3. Team Leadership & Collaboration

  • Lead and mentor operational teams to achieve high performance and productivity.
  • Work closely with cross-functional teams to facilitate effective communication and collaboration.
  • Provide leadership and direction to the operations function.
  • Recruit and hire staff, providing leadership and direction, and setting performance goals and objectives.

4. Data Analysis & Reporting

  • Analyze performance metrics and data to identify areas for improvement.
  • Develop and maintain key performance indicators (KPIs) to measure the success of operations.
  • Prepare regular reports on key metrics such as cost per unit, on-time delivery, and quality, and presenting these to upper management.
  • Monitor and analyze market trends, identify growth opportunities, and make recommendations to upper management.

5. Compliance & Quality Assurance

  • Ensure compliance with company policies and regulatory requirements.
  • Establish and maintain quality control standards to meet or exceed customer expectations.
  • Implement measures to identify and rectify quality issues promptly.
  • Ensure compliance with all relevant laws, regulations, and industry standards.

🛠️ Essential Skills

  • Analytical Skills: Ability to analyze complex data and derive actionable insights.
  • Leadership: Strong leadership abilities to manage teams effectively.
  • Problem-Solving: Adept at identifying issues and implementing effective solutions.
  • Communication: Clear and effective verbal and written communication.
  • Time Management: Prioritizing tasks to meet deadlines and service level agreements.
  • Project Management: Strong project management skills to plan, execute, and oversee projects to successful completion.
  • Adaptability: Ability to adjust to changing operational needs and customer expectations.
  • Technical Proficiency: Familiarity with various operational tools and technologies.

🎓 Qualifications

  • Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Experience: Proven experience in operations management or a similar role.
  • Certifications: Training in Lean Six Sigma, Project Management, or related fields is a plus.

📍 Career Path & Growth

  • Entry-Level: Operations Coordinator / Assistant Operations Manager
  • Mid-Level: Operations Executive / Operations Manager
  • Advanced Roles: Operations Director / Chief Operating Officer (COO)


About company

Startek is a global provider of Customer Experience (CX) management solutions, offering services like omnichannel CX, digital transformation, and enterprise technology services. They serve a wide range of industries, from Fortune 500 companies to startups. Startek employs over 40,000 CX experts across 13 countries, both in-center and via work-from-home options, ensuring global reach and local connection.


Job Requirment
Role:
Executive - Operations
Industry:
BPO / Call Centre
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
Graduate
Skills
Business transformation
artificial intelligence
customer support
Operation Management
Customer experience
Troubleshooting
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