Job description


Job Description


• Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
• Provide quality instructions or responses to be able to resolve the customers issue.
• Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT of 4 hours.
• Manage and take ownership of the resolution process for all customer related issues.
• Maintain up to date knowledge of the process.
• Emphatic, courteous and always express a sincere desire to help.
• Professional Experience in healthcare insurance will be an added advantage.
• Work in rotational shifts - Monday to Sunday. Weekly off 2 days will be provided.


Job Qualifications


• Graduate / post-graduate degree.
• Typing Proficiency: 40-60 wpm.
• Effective reading and writing English communication skills - should be able to communicate professionally, use proper grammar, punctuation, and spelling in complete.
• Ability to communicate clearly, concisely, and effectively.
• Excellent communication, analytical, listening, and organizational skills.
• Must be able to adhere to schedule changes based on department and/or business.
• Must be an energetic self-starter with the ability to work both independently and within a team.
• Excellent time management skills, attention to detail and the ability to multitask.
• Competent in MS office and web browser environments.
• Ability to continually display positive attitude.
• Good interpersonal skills and strong client focus
• Ability to handle process escalations, identify issues and risks and propose resolution.
• Customer service experience via emails would be an advantage.


Language Skills
• English - speaking, reading, and writing.


Technical Competencies
• Good knowledge of MS Office applications, especially Word and Excel required.
• Ability to perform tasks on multiple computer applications.
Role: Email Support
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization, B.Com in Any Specialization, B.Sc in Any Specialization

Key Skills
Email Support English Email Handling Email Chat Support Non Voice Verbal Communication Email Process Chat Process Written Communication Chat International Process Email Writing Strong Communication Skills