about the Role

Are you passionate about online shopping and love talking to people? Join our energetic E-Commerce Telesales Team and be the voice of our brand! As an E-Commerce Executive – Telesales, you’ll connect with customers, promote exciting products, and help them make confident online purchases — all while growing your career in one of the fastest-growing industries.

Key Responsibilities

• Engage customers through inbound and outbound calls, online chats, and lead follow-ups.
• Present, promote, and sell e-commerce products with enthusiasm and confidence.
• Understand customer needs, provide tailored recommendations, and assist with order placements.
• Build long-term relationships through genuine, friendly, and effective communication.
• Maintain detailed records of customer interactions using digital tools and CRM systems.
• Meet and exceed sales goals and performance targets while maintaining excellent service quality.
• Handle customer concerns with empathy and ensure timely resolution for complete satisfaction.
• Stay updated on new products, offers, and online trends to engage customers effectively.