About the Role
Join our fast-growing E-Commerce Operations Team as an E-Commerce Executive, where you’ll be the bridge between our customers and our brand. In this role, you will handle online order queries, resolve support tickets, and ensure every shopper enjoys a smooth, satisfying digital experience. If you have great communication skills and enjoy helping people — this role is for you!
💼 Key Responsibilities
- Manage calls, chats, and support tickets with accuracy and empathy.
- Assist customers with order tracking, returns, payments, and product-related inquiries.
- Identify customer needs quickly and ensure timely, satisfactory resolutions.
- Build trust-based relationships with customers through professional communication.
- Provide accurate and detailed information using the right tools and CRM systems.
- Meet performance metrics such as response time, ticket closure, and customer satisfaction.
- Handle complaints with a solution-oriented approach.
- Go the extra mile to create positive customer experiences that enhance brand loyalty.