About the Role

Join our fast-growing E-Commerce Operations Team as an E-Commerce Executive, where you’ll be the bridge between our customers and our brand. In this role, you will handle online order queries, resolve support tickets, and ensure every shopper enjoys a smooth, satisfying digital experience. If you have great communication skills and enjoy helping people — this role is for you!

💼 Key Responsibilities

• Manage calls, chats, and support tickets with accuracy and empathy.
• Assist customers with order tracking, returns, payments, and product-related inquiries.
• Identify customer needs quickly and ensure timely, satisfactory resolutions.
• Build trust-based relationships with customers through professional communication.
• Provide accurate and detailed information using the right tools and CRM systems.
• Meet performance metrics such as response time, ticket closure, and customer satisfaction.
• Handle complaints with a solution-oriented approach.
• Go the extra mile to create positive customer experiences that enhance brand loyalty.