Job Description
Responsibilities:
• Demonstrates effective, clear, and professional written and oral communication.
• Offers support in advertising to sellers registered on Amazon who are active on ads panel.
• Monitors the performance of activated advertisements through virtual light account management services.
• Delivers prompt and effective service to sellers and merchants, ensuring proper escalation of any issues they may encounter.
• Maintains a consistently positive and professional demeanour, presenting the company in a favourable light and adeptly handling sensitive issues.
• Demonstrates strong time-management skills, working independently while utilizing departmental resources, policies, and procedures.
• Contributes to fostering a positive team environment, proactively assisting team members with challenging interactions when needed.
Qualifications:
•A bachelor’s degree is mandatory, with a preference for those holding a management entitlement; however, candidates with other academic backgrounds must meet the following experience criteria.
•For individuals without a management degree, a minimum of 1 Year to 2 years of relevant experience is required in fields such as Sales, E-commerce, Customer Support, Ad Sales, Digital Ads, or Cold Calling.
•Ads Certification (Google Ads, Facebook Ads, Amazon Ads) is an added advantage
•Proficiency in both verbal and written communication in English and Hindi is Mandate, with knowledge of a regional language considered an additional advantage.
•Technical proficiency, particularly in Computers and the Internet, is a prerequisite.
•To maintain hygiene factors at work through compliance factors maintenance which are said to be mandated at work atmosphere.
Job Requirment
Role:
Customer Success Associate
Industry:
BPO / Call Centre
Employment Type:
Full time