1. Timely Deliveries: Ensure prompt and accurate delivery of packages to customers within designated time frames.
2. Route Planning: Plan and follow the most efficient routes to optimize delivery schedules.
3. Customer Interaction: Engage with customers professionally, addressing any queries or concerns they may have.
4. Payment Collection: Collect payments upon delivery, if applicable, and provide receipts.
5. Documentation: Obtain customer signatures as proof of delivery and maintain accurate delivery records.
6. Vehicle Maintenance: Inspect and maintain the delivery vehicle to ensure it is in good working condition.
7. Safety Compliance: Adhere to all traffic laws and safety regulations during deliveries.
8. Issue Resolution: Report and resolve any delivery-related issues or discrepancies promptly.

Role: Customer Success Associate

Industry Type: FMCG

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

About company

2COMS Consulting Pvt Ltd is a prominent human resources and staffing solutions provider in India, with a rich history spanning over three decades.Established in 1993, the company initially began as a training center under the Aptech banner.Over time, it expanded its services to include recruitment, skill development, apprenticeship management, and social initiatives aimed at eradicating curable blindness .Employee reviews on platforms like Glassdoor and AmbitionBox indicate a generally positive work environment, with ratings around 3.9/5.Employees appreciate the supportive work culture, learning opportunities, and work-life balance.However, some concerns include salary competitiveness and management practices.2COMS Consulting Pvt. Ltd. is a Recruitment and staffing solutions company established in 1999 in Kolkata with branches in Pune, Hyderabad & Bhubaneshwar. 2COMS focuses on verticals like KPO, BPO, IT, Insurance, Banking.