Dee Emm Mahindra Service

CXM Service

Dee Emm Mahindra Service
Delhi
500,000-600,000 Year
3 - 5 Years
Posted:
30+ days ago
Full time
Applicants:
0
Job Description

CXM Service (Customer Experience Manager - Service)

Job Responsibilities:

  • Ensure an exceptional service experience for all customers visiting the workshop.
  • Handle customer complaints, feedback, and service follow-ups proactively.
  • Coordinate between the service, bodyshop, and billing teams for smooth workflow.
  • Monitor customer satisfaction scores and take initiatives for improvement.
  • Support the service team in achieving customer retention and loyalty goals.

Requirements:

  • Graduate in any discipline; MBA preferred.
  • 3–5 years of experience in customer service within the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving attitude and attention to detail.


Job Requirment
Role:
CXM Service
Industry:
Other
Department:
Other
Employment Type:
Full time
Education
Graduate
Skills
Communication Skills
Problem solving
Patience
Empathy
Share this job:
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