Job description
Why you should work with us: We are about doing the right thing always, both for our team and our users. We are a positive, transparent and inclusive community, celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking impact and growth .
Roles and Responsibilities
Attending to calls/ chats from the users
Closure of 80% tickets with SLA
Key skills required
Good typing speed accuracy: Ability to comprehend what the user is sayingIssue handlingReplying to the user using the internal tools SOPSAbility to decide which issue to escalate which to resolve on first contact
Good communication skills: Good speaking writing skills both in Hindi English
Note: Tools to be handled: Sherlock, Freshdesk, Ozonetel, Guru
Key requirements for the role
Minimum 2 years of experience in the CX domain/ ops
Ownership driven mindset, drive to resolve issue on first contact itself rather than flip
Team Player, intent to fill in for a peer agent in case of an emergency/ critical situation
Approaches CX from a customer oriented mindset

Role: Customer Service
Industry Type: FinTech / Payments
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Selection processTyping speedFinanceManagement