Job highlights
• Youre capable of accomplishing tasks independently without constant guidance . Proficient at prioritizing tasks and maintaining a sharp focus .
• Minimum 2 years of work experience . Proficiency in English,both spoken and written .
• Experience working with GDS Sabre (preferred) or Amadeus / Galileo in a similar role (MANDATORY) . .


• Assist our B2B clients with their corporate travel needs
• Collaborate with our network of suppliers and partners to address booking-related issues
• Maintain exceptionally high satisfaction levels and consistently surpass customer expectations when managing reservations, inquiries, and requests
• Resolve challenges by adhering to established WegoPro policies, procedures, and strategies, while also thinking creatively when conventional solutions fall short
• Proactively identify, anticipate, and resolve issues - taking ownership and preventing potential problems from arising
• Contribute to developing and implementing best practices in collaboration with colleagues from the sales, operations, and customer care teams
• Stay well-informed about WegoPro s latest features and product launches; expect a constant stream of innovative developments.

What you ll need to have -
• Minimum 2 years of work experience
• Proficiency in English, both spoken and written
• Experience working with GDS Sabre (preferred) or Amadeus / Galileo in a similar role (MANDATORY)
• Proven background working in the business travel industry is a plus
• Experience working across multi-channel support - call, email and chat support
• Proven experience going above and beyond to provide an amazing service to help customers


What we look for -
• Self-reliant and self-sufficient; youre capable of accomplishing tasks independently without constant guidance
• Proficient at prioritizing tasks and maintaining a sharp focus
• Demonstrates empathy by grasping our customers needs and concerns
• Quick learner with a keen grasp of technology
• Adaptable and possesses a positive attitude towards continuous changes
• Open to both giving and receiving constructive feedback.
Role: Customer Success Associate
Industry Type: Film / Music / Entertainment
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
B2BSales operationsNetworkingFocusCorporateSabreManager TechnologyCustomer supportManagementAmadeus

https://company.wego.com/careers/