1. Good Communication Skills.

2. An Energetic and soft spoken professional with good listening ability.

3. Attending incoming calls, e-mails of customers and resolve or escalates Customer issues appropriately and correctly.

4. Identifying issues that impact customers and working out on implementing solutions that helps in satisfied cutomer base.

5. Manage workflow, handle escalations, proactively.

6. Participate in business meetings and help develop programs to improve the "support "processes for customers.

7. Working Knowledge of any CRM tool or well versed with basics of computers.

About company

ShopClues is Indias first and the largest managed marketplace, cloaking more than 100 million monthly visitors on its website. Founded in July 2011 in Silicon Valley , with 5cr listed products and over 500000 + merchants, ShopClues aims to provide the best online shopping experience to its customers - starting from the great selection, low price, ease of use, fast delivery, and ending with the best customer service you have ever experienced.