Identify and escalate priority issues to the Team Leader and Product Team.
Maintain accurate customer records.
Handling customer queries on Web Chat, Emails and Social Media Accounts & Google Play
Consoles Actively participate in team meetings.
Robe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
Communicate with the customer in real-time.
Incentives for achieving the rating targets.

Location- Gurgaon/ Work from home

Role: Customer Success Associate
Industry Type: Education / Training
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: Any Graduate
PG: Any Postgraduate
Doctorate: Doctorate Not Required

Key Skills
Customer Support Blended Process customer queries Customer Support Executive