Job description
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

Should be able to answer to emails timely ensuring adherence to the process standards.

Follow up customer calls made wherever is necessary

Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Input data into the company computer platform to keep each customer record updated.





Role: Non Tech Support - Voice / Blended
Industry Type: Retail
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
PG: Post Graduation Not Required
Key Skills
TrainingCustomer satisfactionAccountingCustomer Support ExecutiveCustomer serviceData entry