Customer Support Executive 

Location: Bhopal, Madhya Pradesh

Experience: 0–1 year (Freshers eligible)

Openings: 2

About the Role:

We’re looking for enthusiastic and detail-oriented individuals to join our Customer Support team. Hands-on exposure to real-world business communication, customer engagement, and service process management in the supply chain and equipment solutions industry.

Key Responsibilities:

• Act as the first point of contact for customers via phone, email, or in-person queries.

• Log and track all issues raised, ensuring timely escalation and closure.

• Maintain accurate and up-to-date records of interactions, feedback, and resolutions.

• Collaborate with the operations and logistics teams to resolve client-related challenges.

• Prepare customer reports, service follow-ups, and documentation as required.

• Build long-term relationships by providing exceptional post-sales support.

Qualifications & Skills:

• Any graduate (BBA, BCom, BA, or related discipline).

• Strong verbal and written communication in English and Hindi.

• Basic computer proficiency (MS Excel, Word, email drafting).

• Good interpersonal skills and customer-first attitude.

• Problem-solving mindset and eagerness to learn.