• Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
• Responsible for responding to customers in an efficient and professional manner.
• Meets expectations regarding productivity as defined by the process or manager.
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and guidelines.
• May be required to perform other tasks as requested, assigned, or directed.
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
• Flexibility to work extended hours with minimal notice during high volumes.
• Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

About the company

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda, delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.Our culture of trust, innovation, and equality has been instrumental in creating a collaborative community. At BETSOL, we harness technologies that revolutionize careers, companies, and the world. Join us to discover a future of opportunities.

When you join BETSOL, you join a global family. And we take care of each other. We e headquartered in Colorado, USA. Globally, we have employees working in India, Hungary, Romania, and Slovakia, associated with offices in vibrant cities all over the world. Go just about anywhere, and youll find an opportunity to make an impact.