Immediate Hiring Customer Support Executive (International Process)

Location: Gurugram | Work Days: 5 Days a Week | Shift: Rotational (Night Shifts)

What You’ll Do:

• Handle international voice calls with professionalism and empathy
• Resolve customer issues, provide accurate information, and ensure customer satisfaction
• Maintain clear documentation of interactions and follow-ups
• Meet service level targets and ensure a high-quality experience every time
• Work in rotational shifts, supporting global customers across time zones

Who Can Apply:

• Experience: Minimum 6 months in a BPO or International Customer Support role
• Education: Graduates & Undergraduates with minimum 6months exp are welcome
• Skills: Excellent spoken English and interpersonal skills are a must
• Availability: Immediate joiners preferred

Why Join Us?

• Attractive Salary + Performance Incentives
• 5 Days Working | Rotational Week Offs
• Fast-Track Growth & Career Advancement
• Work in a Diverse, Global Environment
• Both Side Cab Facility
• Growth & Learning Opportunities

Role: Customer Retention - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

About the company

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.IGT gives its employees ample opportunities to accelerate their career through regular trainings and certifications that enhances their domain knowledge and helps them give their best. Our dynamic work environment enables them to meet daily challenges with state-of-the-art tools and technology. Rewarding our employees is fundamental to IGT, and employee recognition is second nature to us.