About the Role:

The individual shall be responsible for handholding the customer by providing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction.

Responsibilities:

• Experience in customer support for 2-3 years is required

• Handholding the customer by providing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction.

• Understanding customer queries and resolution.

• Having a good knowledge of MS Office (Word, Excel and PPT).

• Have strong verbal and written communication skills.

• Be attentive to details.

• Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage.

What do you need to succeed?

• Experience- 2-3 yrs overall experience in customer support

• The individual should have completed graduation.

• Experience/knowledge in Banking and NBFC product is a plus.

About company

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality.

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.