Job Title: Voice Process

Location: Bangalore & Chennai (Tinfactory, HSR Layout,Bommanahalli, Mahadevpura) 

Job Type: Full-time

About Company:
Krazybee is India’s largest fintech lending platform with a current monthly  disbursement of over ₹1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85  Lakh unique loan customers. It offers various financial services digitally including but not limited to  Personal Loans, Business Loans, DigiGold investment, Insurance, Credit Score Report, and Expense  Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with  marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.

Job Summary:
We are seeking a dynamic and customer-focused individual to join our team as a Voice Process Executive. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
Handle incoming customer calls professionally and efficiently.
Make outbound calls to follow up on customer inquiries or resolve issues.
Provide accurate information about products or services to customers.
Resolve customer complaints and ensure customer satisfaction.
Update customer information in the database during and after each call.
Collaborate with other team members to address customer needs effectively.
Meet or exceed individual and team performance targets.
Follow communication scripts and guidelines to ensure consistency.
Stay updated on product knowledge and industry trends.
Escalate complex issues to the appropriate department or supervisor.
Proven experience in a customer service or voice process role.
Excellent verbal communication skills in English+ Hindi.
Strong active listening and problem-solving abilities.
Ability to multitask and work in a fast-paced environment.
Basic computer skills.
Ability to work flexible hours, including weekends and holidays.

Qualifications:
Graduation / Diploma / PUC with relevant work experiance.
Languages:English+Hindi

Attributes:
Customer-focused with a positive attitude.
Team player with excellent interpersonal skills.
Ability to handle stressful situations with composure.
Punctual and reliable.
Strong organizational and time management skills.

Benefits:
Competitive salary: 2.00 LPA to 4.00 LPA
Health insurance
PF Benefits
Performance-based incentives
Opportunities for career growth and development