Job description
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Take an extra mile to engage customers.
Qualifications and Experience
• Graduates from any stream
• Fresher or 0 to 2 years in customer care
• English and Hindi Speaking is preferable. Roles and Responsibilities.
Desired Candidate Profile
• Excellent Communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt and respond to different types of characters.
• Proven customer support experience is an added advantage.

Role: Customer Retention - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Customer Support Executive Customer support Executive management Customer complaints Management