Genxlead

Customer Support Executive

Genxlead
Hosur
Not disclosed
0 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
3
Job Description

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Take an extra mile to engage customers.
Qualifications and Experience
• Graduates from any stream
• Fresher or 0 to 2 years in customer care
• English and Hindi Speaking is preferable. Roles and Responsibilities.
Desired Candidate Profile
• Excellent Communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt and respond to different types of characters.
• Proven customer support experience is an added advantage.

Role: Customer Retention - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Customer Support Executive Customer support Executive management Customer complaints Management

Job Requirment
Role:
Customer Support Executive
Industry:
IT Services & Consulting
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
Graduate
Skills
customer support
Customer Service
Share this job:
Similar Jobs
Twin Health
MIS Executive
Twin Health
Chennai
1 - 3 Year
Full time
Posted:
30+ days ago
Accenture
Customer Support
Accenture
Bangalore
1 - 6 Year
Full time
Posted:
20 days ago
KGiSL
Kgisl Hiring Freshers and...
KGiSL
Bangalore
0 - 2 Year
Full time
Posted:
30+ days ago
MJ Marketing Consultancy
Service Recovery Associat...
MJ Marketing Consultan...
Bangalore
0 - 1 Year
Full time
Posted:
30+ days ago
Eagle Eye Networks
Market Development Repres...
Eagle Eye Networks
Bangalore
1 - 4 Year
Full time
Posted:
1 day ago
24 7.AI
International voice proce...
24 7.AI
Bangalore
0 - 5 Year
Full time
Posted:
30+ days ago
Asian paints
Executive N - Services
Asian paints
Chennai
1 - 1 Year
Full time
Posted:
8 days ago
General Electric (GE)
RAMS Engineer
General Electric (GE)
Bangalore
1 - 3 Year
Full time
Posted:
30+ days ago
Muthoot Finance Limited
Customer Care Executive
Muthoot Finance Limite...
Bangalore, Hubballi, Mysore, Hassan, Mandya, Udupi
1 - 5 Year
Full time
Posted:
30+ days ago
Capita
Executive -HR Operations...
Capita
Mumbai
0 - 1 Year
Full time
Posted:
30+ days ago
Global Talent Track
Domestic Support Analyst
Global Talent Track
Pune
0 - 2 Year
Full time
Posted:
30+ days ago
Hexaware Technologies
US background verificatio...
Hexaware Technologies
Navi Mumbai, Thane
0 - 4 Year
Full time
Posted:
15 days ago