Customer Care - ConfirmTKT

Responsibilities

• Daily processing of calls received and outbound calls within assigned turnaround time
• Awareness of the client’s business, operational activities, and processes
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complex issues/problems
• Minimize customer complaints and escalations by providing exceptional service and call control
• Keep process, technical, operational and sales knowledge (of self) maintained/updated

Skills

• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English for organizational interaction
• Fluent spoken ability to communicate in English and Hindi
• Working knowledge of MS Excel, MS Office
• Good presentation skills
• Flexibility to work in rotational shift and offs

Qualifications

Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable

Experience: 0 - 6 months industry experience

Package

15,000 to 25000 CTC per month