Onboarding: Guide new clients through the onboarding process, ensuring a seamless transition onto our platform.

Relationship Management: Foster strong, enduring relationships with clients, addressing inquiries and escalations promptly.

Support: Provide timely and effective support via email, resolving technical issues.

Feedback: Gather and relay customer feedback to internal teams, advocating for enhancements.

Requirements:

Bachelors degree.

Up to 2 years of customer support or relationship management experience, preferably in SaaS or fintech.

Strong writing and verbal skills, along with exceptional interpersonal skills.

Intermediate understanding of API structure, JSON; ability to learn and explain technical concepts.

Problem-solving skills and a proactive approach to customer needs.

Well versed with MS Tools and possesses a good typing speed.

Role: Customer Success Associate

Industry Type: Financial Services

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate