Teleperformance

Customer Support Associate

Teleperformance
Bangalore
Not disclosed
0 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
4
Job Description

As a Customer Support Associate, you will be the first point of contact for customers seeking assistance with products or services. Your primary responsibility is to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction across various communication channels.

🔍 Key Responsibilities

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer issues efficiently, escalating complex cases to higher-level support when necessary.
  • Product Knowledge: Maintain a thorough understanding of company products and services to provide accurate information and guidance.
  • Documentation: Accurately document customer interactions, feedback, and issues in the CRM system for future reference.
  • Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to enhancing the customer experience.
  • Collaboration: Work closely with other departments, such as sales and technical support, to resolve customer issues and improve service delivery.
  • Performance Metrics: Meet or exceed individual performance targets related to response time, resolution time, and customer satisfaction.

🎓 Qualifications

  • Education: High school diploma or equivalent; Bachelors degree preferred.
  • Experience: Prior experience in customer service or support roles is advantageous.
  • Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Proficiency in using customer support software and CRM systems.
  • Ability to handle stressful situations and de-escalate conflicts.
  • Attention to detail and organizational skills.
  • Empathy and patience when dealing with customer concerns.


About company

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.

Job Requirment
Role:
Customer Support Associate
Industry:
BPO / Call Centre
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
Graduate
Skills
customer support
Excellent Communication Skills in English and Hindi or English and 2 other regional language
International BPO
Customer Service
Customer Services
BPO Voice
Share this job:
Similar Jobs
Muthoot Finance
Branch Internship Execut...
Muthoot Finance
Bangalore
0 - 1 Year
Full time
Posted:
30+ days ago
Hynetic Electronics Private Limited
Inside sales Coordinator
Hynetic Electronics Pr...
Bangalore
0 - 3 Year
Full time
Posted:
30+ days ago
TTK Services
Consultant - Client Serv...
TTK Services
Bangalore
1 - 3 Year
Full time
Posted:
30+ days ago
Bcd Travels
Travel / Senior Consulta...
Bcd Travels
Bangalore
2 - 7 Year
Full time
Posted:
30+ days ago
Kyndryl
L1 Helpdesk Agent
Kyndryl
Bangalore
0 - 4 Year
Full time
Posted:
30+ days ago
Everestfleet Pvt Ltd
Driver Onboarding Executi...
Everestfleet Pvt Ltd
Bangalore
1 - 3 Year
Full time
Posted:
30+ days ago
Tradejini Financial Services
Customer Support Executiv...
Tradejini Financial Se...
Bangalore
1 - 3 Year
Full time
Posted:
30+ days ago
Muthoot Finance
Customer Care Executive
Muthoot Finance
Bangalore, Hosur
0 - 1 Year
Full time
Posted:
30+ days ago
NILKAMAL COMPANY
Trainee Service Engineer
NILKAMAL COMPANY
Bangalore
0 - 2 Year
Full time
Posted:
30+ days ago
Moglix
GET Professional - Fresh...
Moglix
Chennai
0 - 2 Year
Full time
Posted:
30+ days ago
Livofy
Executive - Customer Ser...
Livofy
Gurugram
0 - 3 Year
Full time
Posted:
30+ days ago
Ubuy Technologies Pvt Ltd
Customer Support Executiv...
Ubuy Technologies Pvt ...
Jaipur
0 - 4 Year
Full time
Posted:
30+ days ago