As a Customer Support Associate, you will be the first point of contact for customers seeking assistance with products or services. Your primary responsibility is to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction across various communication channels.

🔍 Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Issue Resolution: Identify and resolve customer issues efficiently, escalating complex cases to higher-level support when necessary.
• Product Knowledge: Maintain a thorough understanding of company products and services to provide accurate information and guidance.
• Documentation: Accurately document customer interactions, feedback, and issues in the CRM system for future reference.
• Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to enhancing the customer experience.
• Collaboration: Work closely with other departments, such as sales and technical support, to resolve customer issues and improve service delivery.
• Performance Metrics: Meet or exceed individual performance targets related to response time, resolution time, and customer satisfaction.

🎓 Qualifications

• Education: High school diploma or equivalent; Bachelors degree preferred.
• Experience: Prior experience in customer service or support roles is advantageous.
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to handle stressful situations and de-escalate conflicts.
• Attention to detail and organizational skills.
• Empathy and patience when dealing with customer concerns.

About company

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.