Handle incoming customer calls professionally and efficiently.
Make outbound calls to follow up on customer inquiries or resolve issues.
Provide accurate information about products or services to customers.
Resolve customer complaints and ensure customer satisfaction.
Update customer information in the database during and after each call.
Collaborate with other team members to address customer needs effectively.
Meet or exceed individual and team performance targets.
Follow communication scripts and guidelines to ensure consistency.
Stay updated on product knowledge and industry trends.
Escalate complex issues to the appropriate department or supervisor.
Proven experience in a customer service or voice process role.
Excellent verbal communication skills in English+ Hindi.
Strong active listening and problem-solving abilities.
Ability to multitask and work in a fast-paced environment.
Basic computer skills.