Responsibilities:
Understanding the products and services provided by the company.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Adhering to the company’s rules and regulations.

Requirements:
Undergraduate
Fresher
Exceptional verbal and written communication skills.
Phenomenal conflict-resolution skills.
Good problem-solving abilities.
A customer-oriented individual.
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.