Acted as a point of contact for escalated customer issues, providing timely and effective resolutions.
Received and managed escalated calls from customer service representatives, ensuring proper handling and
resolution.
• Assessed the severity and complexity of escalated issues, determining appropriate actions and resources
required for resolution.
• Collaborated with cross-functional teams, such as technical support or management, to address complex
customer concerns.
• Demonstrated strong problem-solving skills to identify root causes of escalated issues and implement
corrective actions.
• Assisted customers with various banking inquiries, including account balances, transaction history, and
online banking support.
• Provided guidance and support to customers in navigating banking systems and processes.
• Resolved customer issues related to account discrepancies, fraud, and billing disputes.
• Educated customers on banking products and services, promoting cross-selling and upselling
opportunities.
• Achieved high customer satisfaction ratings through efficient problem-solving and effective
communication.
• Adhered to strict security and confidentiality guidelines to protect customer information

Disclaimer:
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at anytime at the sole discretion of the Employer.

Please be aware that Krazybee or Kreditbee, as potential employers, are obligated to get the personal information of any applicants who express interest in applying for a position. By submitting an application for the aforementioned position, I, the applicant, grant Kreditbee or Krazybee permission to gather any personal data that may be needed in order to assess my application for the aforementioned employment.