Key Responsibilities:

• Serve as the main point of contact for assigned field accounts, ensuring a smooth customer journey
• Visit client sites regularly to maintain strong relationships and understand evolving needs
• Support onboarding and training for new clients to maximize early adoption and satisfaction
• Monitor customer health scores, usage data, and feedback to anticipate challenges or opportunities
• Partner with Sales teams to identify upsell, cross-sell, and renewal opportunities
• Advocate for customer needs internally, working with Product, Support, and Operations teams
• Deliver reports and presentations to clients on performance metrics and ROI
• Manage escalations with urgency and professionalism to ensure client trust and retention

Requirements:

• Bachelor’s degree in Business, Sales, Marketing, or a related field
• 3–5 years of experience in Customer Success, Field Sales, or Account Management
• Proven experience in managing field relationships and customer lifecycle success
• Excellent communication, negotiation, and interpersonal skills
• Willingness to travel extensively within assigned territory (up to 50-70%)
• Proficiency in CRM and CSM tools (Salesforce, HubSpot, Gainsight, etc.)
• Ability to work independently while collaborating with cross-functional teams

Preferred Qualifications:

• Experience in B2B sales or SaaS environments
• Industry expertise in [Retail / FMCG / Tech / Healthcare / Manufacturing — adjust as needed]
• Strong analytical skills and a consultative approach to customer engagement

What We Offer:

• Competitive base salary + performance-based incentives
• Travel reimbursement and field support tools
• Professional development and career growth opportunities
• A collaborative, mission-driven work culture

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Job role

Work location

Domlur, Bengaluru, Karnataka, India

Department

Sales & BD

Role / Category

Field Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

Skills

B2B Sales

English level

Good (Intermediate / Advanced) English

Gender

Male

About company

Name

Apnatime Tech Private Limited

Address

Domlur, Bengaluru, Karnataka, India