• Own the post-Sales Customer Relationship; onboard customers and build strong, trusted advisor relationships with key customer contacts to deliver an exceptional Joveo experience.
• Manage multiple client relationships with a focus on the quality of relationships, adoption, retention and satisfaction.
• Project Manage customer implementation projects and go-to-market initiatives.
• Work closely with Joveo Product, Sales, and Professional Services teams to quickly onboard customers, manage projects, and surface risks before they become real problems.
• Drive continued product engagement, including contract renewal and up-sell opportunities through trusted advisor relationships.
• Proactively identify and lead team process improvements.
• Strategically incorporate customer feedback into the Joveo platform by collaborating with the Product Management team.
• Translate and document customer-facing material as needed to achieve business objectives.
About you
• Experience in a customer-facing post-sales role, ideally providing professional services or customer success functions in a technology field such as SaaS.
• A proven track record of managing customer engagements across multiple stakeholders.
• Demonstrated ability to understand technical concepts/solutions, customer use cases and guide strategy to deliver positive results for customers.
• Self-starter mentality who thrives under ambiguity in an extremely fast-paced, deadline-oriented start-up environment.
• Excellent verbal and written communication skills.
• Creative mind and are resourceful, detail-oriented, and highly organized.
• A B.S./M.S. degree in a related field.
• Recruitment Advertising, Recruitment platform solutions, Marketing automation or other applicable talent experience (preferred).
• Google Adwords experience (preferred)

Role: Customer Retention - Non Voice
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate
PG: Medical-MS/MD in Psychology

Key Skills
screening customer relationship google adwords sourcing marketing automation talent acquisition it recruitment automation technical recruitment written communication saas recruitment recruitment advertising communication skills