Job description
Job Description


Job Role :


Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines.
Capture problem indicators, highlight and suggest improvement.
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
Maintain adequate knowledge levels on products, processes and systems used.
Ensure sales target are met.

Skills Required :


Excellent verbal communication skills in English.
Ability to comprehend, capture as well as interpret basic customer information.
Strong customer service focus.
Knowledge of Banking / Credit cards preferred.
Knowledge of sales will be an added advantage.

Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be up to 8:00 pm).


Travel boundaries : Churchgate to Virar & CST to Ghatkopar.


Education Required : English (Compulsory).


Education : Graduates (Any stream) Mandatory (Must have 60 % and above, Passing Certificate).


Job location : Andheri (Chakala (JB Nagar).

Role: Phone Banking Officer
Industry Type: Banking
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations

Education
UG: Any Graduate

Key Skills
Phone Banking Inbound Customer Service Customer Service Cross Sales CRM