Job description
RR
Designation: Customer Service Specialist (US process)
Job Location- Gurugram, Work from Office only
Salary range- 3.08 Lacs - 3.5 Lacs


Interested candidates may call/ WhatsApp on below details
HR Neha Sharma - 97971 71267
OR
Email - [email protected]


Roles and Responsibilities of a Customer Care Specialist:
• Customer Service through calls
• Adhere to Customer resolution and ensure proper documentation &follow-up
• Identify, share and support operational improvements


Eligibility:
• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Maths Hons & Eco Hons)
• Result awaited candidates are eligible to apply (no backlog till 5th Sem)
• B.TECH WITH 6 MONTH EXPERIENCE.
• MBA WITH 6 MONTHS EXPERIENCE.
• M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)
• Age upto 29 years
• Gap should not be more than 4 years after graduation
• Undergraduates/ pursuing graduation are NOT eligible
• Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Work Experience:
• Fresher’s and Experienced- 0-29 months
• Excellent communication skills- Written and Verbal
• Should be willing to work in night shifts (Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
• Proficient in computer usage and Basic knowledge of MSOffice/ Excel

What Company offers:
• Defined career roadmap which offers growth opportunities
• Performance-based incentive program (Depends on Process/Client Alignment)
• Investment in talent development and skills enhancement
• Work-life balance with a 5-day workweek
• Collaborative environment with best-in-class professionals
• Focus on colleague engagement and fun at work.

Role: Customer Success, Service & Operations - Other
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: B.Sc in Any Specialization, B.A in Any Specialization, B.Com in Any Specialization, BHM in Any Specialization, B.B.A/ B.M.S in Any Specialization, BCA in Any Specialization

Key Skills
Communication Skills CRO Customer Service Excellent verbal skills Solving Queries Calling KPO CSA CSE Telecalling Customer Care International Voice International Cca CSR Cce Calls Inbound Calls Cco Inbound Voice Process English CRACcr Bpo Voice CRE Fresher Voice