• Identify and assess customers’ needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service.

Role: Customer Retention - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

About company

India€™s first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. NoBroker.com removes the information asymmetry that existed in the Indian marketplace, and instead creates an environment for free exchange of information that earlier brokerage. NoBroker was founded by alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad in March 2014; and have since served over 30+ lakh customers monthly. We have raised a total of $366 Million from our investors - Google, General Atlantic, SAIF Partners, Tiger Global, Moore Capital Management, Beenext, KTB Ventures, Digital Garage, Qualgro, Rocketship VC, Fulcrum Capital. Our Angel Investors are Vijay Shekhar Sharma and Anand Chandrashekharan. We€™re a team of 2000+ people driven by passion to help you fulfil your real estate requirements, without any brokerage.We have worked tirelessly to remove all information asymmetry caused by brokers. We also enable owners & tenants to interact with each other directly by using our technologically advanced platform. Our world class services include- €¢ Verified brokerage-free properties for buyers & tenants (Relationship Managers to assist you through the process) €¢ Quality brokerage-free tenants & buyers for property owners €¢ Online rental agreements €¢ Packers & Movers services €¢ Home Services like painting, cleaning etc. €¢ Home Loans €¢ Dedicated services for NRI customers and CPMS €¢ Furniture & Interior Decoration €¢ NoBrokerHood a visitor, society, & accounts management software for apartment societies. We serve €“ Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, and Hyderabad. We will soon come to more cities shortly.