We are hiring Customer Service & Upselling Executives for our voice-based process. The role involves managing inbound and outbound calls, resolving customer queries, and promoting relevant banking products and services through upselling and cross-selling techniques.

Key Responsibilities

• Handle inbound/outbound customer calls professionally and empathetically
• Resolve customer queries related to products, services, transactions, and account issues
• Upsell/cross-sell banking products such as credit cards, loans, insurance, and savings plans
• Achieve daily/monthly targets for upselling and customer satisfaction
• Maintain accurate call records in the CRM system
• Follow quality, compliance, and escalation protocols as per company standards

Desired Candidate Profile

• Education: Graduate in any discipline
• Experience: Freshers or candidates with up to 3 years of experience in customer service or telesales
• Skills Required:
• 
  
• Excellent communication in English & Hindi (regional languages a plus)
• Strong persuasion and interpersonal skills

Perks and Benefits

• Fixed Salary + Attractive Incentives
• Pickup and Drop Facility Available
• On-the-job Training and Development
• Performance-based Growth Opportunities
• Work with a reputed banking process

Role: Customer Service

Industry Type: Banking

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

About company

Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 loopemployees worldwide with a large employee base in India.