• Handle inbound/outbound customer calls with professionalism and empathy.
• Resolve customer queries related to services, billing, products, or general support.
• Update customer records accurately in the system.
• Meet performance metrics such as quality, productivity, and customer satisfaction.
• Follow company processes and maintain data confidentiality.

Role: Customer Service

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

About the company

We’re Alorica—100,000+ strong and dedicated to creating insanely great experiences for customers everywhere. It’s our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilities.With locations in 18 countries around the world and work-at-home opportunities, you don have to go far to be part of our team.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.